Who can order from wartimethings.com?
Pretty much anyone can. Well, we prefer that if you are younger than 18 years of age, to have a parent or guardian order for you.
Remember, please read our Conditions of Use and Shipping & Returns Pages prior to ordering so that you understand our policies 100%. We are easy to work with and try to make your shopping experience a happy one when ordering from wartimethings.com.
Do you ship internationally?
We ship only within the contiguous United States. We do ship to military installations located throughout the United States.
Please note, we no longer ship to international military installations.
How do I become a wartimethings.com customer?
It's a really easy process. You may create an account from any page of our website. Of course, if you don't want us to maintain your information after the sale, you can go straight to checkout when you are ready to purchase.
When you create a new account, fill in the appropriate fields for wartimethings.com's office use. We do not give out or share your information with anyone who is not affiliated with wartimethings.com.
If you request a shipping estimate from wartimethings.com via email, we can get close but once you order, the exact amount will possibly be different depending on your order, how you want it shipped, and other determining factors.
Is there a handling fee? Why?
Yes, we do have a handling fee. This is a processing fee we charge to cover in house expenses. The handling fee is per order, not per item.
R/S is an abbreviation for Rip-Stop. This is usually a 100% cotton material unless otherwise stated. It contains grids sewn into the material so if there is a tear, or rip in the material, damage is minimal. This can be worn all year round and is especially effective during the summer months due to the breathable cotton.
How will I know when my order has been processed and shipped?
Depending on how your order is being paid for will determine the process for the order. All orders not paid online or through PayPal, go through more processing than electronic payments. Electronic payments delete some of the order processes due to the money being transferred right then. Once your payment has been received and clears, your order will process to the final stage, Shipped With Tracking Info.
We ship by UPS with tracking numbers on every package. When we update your order, we include your tracking number for your records which enables you to visit UPS.com to track your package while in transit. Remember, UPS reuses tracking numbers so you will have to allow it time to update within their system.
If I make a mistake on my order, will you correct it?
We can correct some mistakes made on orders as long as it is caught prior to shipment. Any mistakes in sizes, colors, or other which is your responsibility will either be corrected at your cost or not at all. If we make a mistake on your order, we will correct the order at OUR expense.
Do you have active listings on eBay?
Due to eBay's new policies which are less than seller friendly, we've decided to discontinue selling on eBay.
Although our reputation is outstanding on eBay, the new system allows a buyer to bid on an item and not face repercussions for not following through with the purchase. It costs us everytime an item sells on eBay. With no true way to warn others of NPB (non-paying bidders), it goes against our policies to continue a relationship with eBay.
Do you have a hard copy catalog?
We currently do not offer an outside catalog other than our website. We do have a printable catalog you can access from our website as well.
We now offer an Online Interactive Catalog. Browse our complete product line WHILE shopping through the items you want. Open the catalog and click the Image or Product Name to open a new window which will automatically navigate to the product you wish to view. In this new browser window, you'll be able to add items to your cart while you continue browsing our Online Interactive Catalog. Is that convenient or what?
Just remember that it takes a while for us to build our online catalog. If you get to a new page section and it's not complete, be patient. We'll build that section up as quickly as possible.
Can I exchange a product?
Most times we do allow an exchange of merchandise. The merchandise must be returned to us preferably using the same container it was shipped in. It must also have an RMA number issued by a wartimethings.com representative.
You must also expect to pay for shipping to our Return Center in NC and from our Return Center back to our warehouse in NY. We usually use Priority Mail for shipping back to our warehouse. Then you are responsible for the shipping back to your address from our NY warehouse via UPS Ground.
You must understand that you are responsible for the correct size, color, or other specifications. You are also responsible for the costs if that item is to be returned. If you ask for and receive a refund, there will be a restocking fee subtracted from the total amount. There are no refunds on shipping. If we are at fault, we will do everything we can do in our power to fix it. We expect accountability in our customers as well.
The reason some of the items are still showing online and have either been sold out or discontinued is because during our peak season, it gets a bit hectic trying to keep the website up to date with the inventory counts. We are honestly trying our best and thank you for your patience.
